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The Jess Larsen Show on Innovation & Leadership
The Jess Larsen Show on Innovation & Leadership
"The Jess Larsen Show on Innovation & Leadership" interviews exciting people and uncommonly high achievers, including Billionaires, Pro Athletes, Fortune 500 CEOs, Hollywood Actors like Danny Glover, New York Times Bestselling Authors, Tech Founders, Four-star Generals, World Class Musicians, Special Ops, VCs, Olympic Athletes, Non-Profit Leaders, Inventors and many more.
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June 13, 2024

How Cisco's $180B Approach to Customer Service Differs from Yours | Liz Centoni, Chief Customer Experience Officer at Cisco

How Cisco's $180B Approach to Customer Service Differs from Yours | Liz Centoni, Chief Customer Experience Officer at Cisco
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Join Liz Centoni, Chief Customer Experience Officer at Cisco, as she shares her insights on leveraging AI to revolutionize customer experience. Discover how Cisco is utilizing generative AI, machine learning, and co-creation to automate tasks, provide self-service options, and deliver predictive customer support. Learn about the challenges and opportunities in implementing AI at scale in a large enterprise.

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